Locked account

Accounts that are detected by our system with the following reasons may be temporarily or permanently banned. If your account is frozen (or "locked") due to these reasons, you may follow the steps below to appeal to unlock your account.
1. Batch RegistrationThe system will automatically detect and freeze maliciously registered accounts. Please submit an appeal by email to: oi.esem%40troppus with the following information and we will process within 1-3 working days and reply by system message.
Send a short video according to the required format here:(the video should show you holding your ID and dictate in this format: I, (full name), confirmed that UID: XXXXXXX was owned and operated by myself on (date: YYYY/MM/DD). I am aware and willing to undertake the risk involved in the trading of digital assets)Your account UIDReason for batch registrationComplete KYC for your account 2. Suspicious Accounts (Anti-Money Laundering (AML))The system will automatically detect and freeze accounts suspected of money laundering. Please submit an appeal by email to: oi.esem%40troppus with the following information and we will process within 1-3 working days and reply by system message.
Send a short video according to the required format here:(the video should show you holding your ID and dictate in this format: I, (full name), confirmed that UID: XXXXXXX was owned and operated by myself on (date: YYYY/MM/DD). I am aware and willing to undertake the risk involved in the trading of digital assets)Your account UIDYour utility bill for the past 3 months (only electronically scanned copies are acceptable) 3. Request by Regulatory Agencies or Listing ProjectsThe system will freeze the specified accounts according to the requirements from official agencies or listing projects.
Send a short video according to the required format here:(the video should show you holding your ID and dictate in this format: I, (full name), confirmed that UID: XXXXXXX was owned and operated by myself on (date: YYYY/MM/DD). I am aware and willing to undertake the risk involved in the trading of digital assets)Your account UIDAny other possible information as and required by the official agencies or listing projects. 
Important Reminders:It is highly recommended to indicate the email subject in this format:Your UID + Appeal to unlock accountPlease inform our 24/7 online customer service after sending the email.You can find your account UID from MESE.io APP/PC version. 
Useful links:How to contact our 24/7 online customer serviceWhere to find my MESE.io account UID