Problem with a deposit/withdrawal

Step 1: Contact 24/7 online customer support by clicking the chat box icon at the bottom right hand corner of the screen. 


Step 2: A real customer service staff will reply to you, and you can type your problem. For example, ‘I deposit my BTC to a wrong address’  Step 3: The customer service staff will provide you steps to solve your problem. You might need to provide information such as your email address and UID. Do not reveal sensitive information such as passwords to any staff.